Refund policy

Return & Exchange Policy

Last Updated: Nov 25, 2025

Thank you for shopping at fsjheels.com. We want you to love your purchase, and we are committed to providing a fair and transparent return and exchange experience.

This Return Policy explains how returns, exchanges, cancellations, and refund processing work on our website.

1. Return Eligibility

We accept returns for defective and non-defective products within 30 days from the date the customer signs for the parcel.

To qualify for a return:

  • Items must be unused, unworn, and in original condition.

  • Shoes with visible wear, damage, or signs of use cannot be accepted.

  • Original packaging (shoe box, accessories) should be included when possible.

2. Defective or Damaged Products

If you receive a defective or damaged product:

  • fsjheels.com will be responsible for all return shipping costs.

  • We will process a refund or exchange after reviewing the issue.

Please contact us within 30 days with photos or videos showing the problem so we may assist you promptly.

3. Non-Defective Product Returns

For non-defective products:

  • Customers are responsible for the return shipping cost.

  • We do not provide prepaid return labels.

Once we receive the returned item and confirm it is unused, we will process a refund within 3 business days.

4. Exchanges

We offer two types of exchanges:

4.1 Free Exchanges

We provide free exchanges for:

  • Wrong color shipped

  • Wrong size shipped

  • Quality issues

  • Any error caused by fsjheels.com

For free exchange orders:

  • We will process the exchange within 3 business days once we receive the exchange request.

4.2 Non-Free Exchanges

If the customer ordered the wrong size, wrong color, or made any mistake when placing the order:

  • The exchange is not free.

  • The customer is responsible for return shipping.

  • Once we receive the returned item, we will prepare the new pair within 3 business days.

Important:
Please review your order carefully when you receive your order confirmation email to ensure all details are correct.

5. Order Cancellations

Before Shipment

If the order has not been shipped, we can cancel it.

  • We will process the refund within 3 business days.

After Shipment

Once an order has been shipped or is in transit:

  • It cannot be canceled.

  • Customers are responsible for any customs fees, return costs, or consequences of rejecting the parcel.

6. Customs Fees & Rejected Parcels

If a customer refuses delivery or rejects the parcel:

  • The customer is responsible for any customs fees, return costs, or delivery penalties charged by the carrier.

7. How to Start a Return or Exchange

Please email our customer service team at support@fsjheels.com with:

  • Order number

  • Reason for return/exchange

  • Photos or videos (if defective or damaged)

Our team will reply within 24 hours with instructions.

8. Processing Times

  • Refunds for non-defective products: within 3 business days after receiving the return.

  • Exchange requests (free exchanges): within 3 business days after receiving the request.

  • Exchange orders (non-free exchanges): within 3 business days after we receive the returned parcel.

  • Order cancellations before shipment: within 3 business days.

Refunds (if applicable) will be returned to the original method of payment. Once processed, you will receive a confirmation email. Please ensure your email address is correct and free of spelling errors.

9. Contact Us

If you have any questions or need assistance, please contact us:

Email: support@fsjheels.com

We appreciate your understanding and thank you for choosing fsjheels.com.